Allocate resources to handle a crisis, identify crisis response and recovery activities to be implemented, document activities and implement return-to-normal procedures and communicate key messages to relevant stakeholders. (English Only)
Course Reference No: CRS-Q-0042082-RET
Module Content
- Allocate resources to manage response-handling in accordance with crisis management plans
- Identify crisis response and recovery activities for implementation in accordance with recovery strategies and business continuity strategies to ensure alignment of activities
- Document crisis response and recovery activities data in accordance with information format requirements to facilitate follow-up actions
- Implement ‘return-to-normal’ procedures in accordance with crisis management plans to ensure alignment of activities
- Communicate organisational crisis management key messages to relevant stakeholders to provide updates
- Review crisis management processes to identify areas for improvement
Learning Outcomes
- Prepare the crisis management plan as part of business contingency planning
- Execute crisis response and recovery procedures as part of crisis management plan
- Assess crisis management procedures for improvement