Crisis Management

Allocate resources to handle a crisis, identify crisis response and recovery activities to be implemented, document activities and implement return-to-normal procedures and communicate key messages to relevant stakeholders. (English Only)

Course Reference No: CRS-Q-0042082-RET

Module Content

• Allocate resources to manage response-handling in accordance with crisis management plans
• Identify crisis response and recovery activities for implementation in accordance with recovery strategies and business continuity strategies to ensure alignment of activities
• Document crisis response and recovery activities data in accordance with information format requirements to facilitate follow-up actions
• Implement ‘return-to-normal’ procedures in accordance with crisis management plans to ensure alignment of activities
• Communicate organisational crisis management key messages to relevant stakeholders to provide updates
• Review crisis management processes to identify areas for improvement 

Learning Outcomes

1. Prepare the crisis management plan as part of business contingency planning
2. Execute crisis response and recovery procedures as part of crisis management plan
3. Assess crisis management procedures for improvement

This module is part of the WSQ Diploma in Retail E-Commerce