Productivity and Innovation Strategy (TGS-2020513303)

WSQ Programmes

Manage systems to evaluate effectiveness of the productivity framework, conduct diagnosis and recommend areas for improvement. (English Only)

Course Reference No: CRS-Q-0042119-RET

Module Content

  • Assign responsibilities and accountabilities to team for implementation of the productivity and innovation roadmap
  • Create awareness for the productivity improvement initiative and communicate details of the road map and action plan to team
  • Engage and encourage employees to participate in the productivity improvement initiative

Learning Outcomes

  1. Have an overview of a strategy 
  2. Understand the productivity and innovation road map to create awareness for improvement
  3. Identify methods in monitoring indicators and engage employees in the productivity improvement



Total Training Hours: 16 hours (2 days)


  1. E-Commerce/Retail Manager, Assistant Manager, Supervisor, Team Lead in the daily retail or e-commerce activities of retail store.
  2. PMEs who have the relevant work experience from other service or information technology industries wanting to enhance their knowledge and skills, wanting to expand their job portfolio or are seeking national certification/qualification in the Retail industry focusing on e-commerce.
  3. PMEs and career switchers with supervisory or managerial experience, or individuals in information technology or other related industries or wanting to join the retail industry focusing on e-commerce


Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment.

TRAINING FORMAT: Classroom Training

TIME: 9.00am to 6.00pm

Total Training Hours: 16 hours (2 days)
Registration Closing Date: 7 days before course commencement

This module is part of the WSQ Diploma in Retail E-Commerce